Return Policy

RETURN POLICY


Last updated August 10, 2020



Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


RETURNS


All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at mail@gloopy.industries to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:


ZG Inc.

Attn: Returns

RMA #

268 Del Gado Road  

San Clemente, 92672  

United States  


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


REFUNDS


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS    


The following items cannot be returned:

  •      gloopy Machine and Aquabats Vault items   

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

      

  • Sale items are FINAL SALE and cannot be returned.     

QUESTIONS


If you have any questions concerning our return policy, please contact us at: 

mail@gloopy.industries